Website Guide

Keep Your Website Updated

Keep your WordPress plugins and your theme up to date. How frequently you complete updates is your business decision. We suggest updates are made at least monthly. Make sure you know how to use WP Engine to create backup points, restore your website using a backup point, and use your Staging site. Read more: Using WP Engine for Backups and Updates

Content Updates

Your website uses the WordPress CMS with a front-end Page Builder.
To learn more about this Page Builder:

For an introduction to general WordPress functions go to:

To update the main areas of content on your website:

  • Pages: using your website menu browse to the page you want to edit. Use the Page Builder item in the top menu to edit the page. Hover over each element on the page and click the spanner icon of each module to edit.
  • Blog: add/edit blog posts and blog categories using Dashboard, Posts. Make sure to set a Featured Image
  • Menus: add new items and reorder using Dashboard, Appearance, Menus
  • Forms: edit forms using Dashboard, Forms. Click an existing form to edit. To place a form in a page, use the Add Gravity Form icon in the page edit, next to the Upload/Insert link.

Image Sizes

Prepare the following types of images to the required sizes before uploading to your website:

  • Header Image Grid (Home, Internal Pages): 1080 × 720px
  • Small Header (Book Now): 2000 x 600px
  • Square Images (Home) 800 x 800px
  • Logo (Home) 230 x 300px

Please note: All header images are placed as column background images and will automatically crop the images.

WordPress Image Editor: Crop or resize images after uploading using Dashboard, Media Library and clicking the Edit Image link. There are videos showing how to use this editor under Dashboard, Manual, Videos.

Learn more about image optimisation: How Image Optimisation affects your website

Advanced Image Editor: Edit images before uploading using the Canva image editor.

Saved Rows and Saved Modules

These are the saved rows and modules available to reuse on your site.


Homepage: Home Page Header

Internal pages: Internal Small Header, Tour Detail, Internal Header

Footer: BB-Footer (Global)


Social (Global)

Red Button

Customer Reviews

Notice some rows and/or modules are global. A global row/module also appears as a gold colour when hovered over in Page Builder. Edits to a global row/module on one page will automatically appear anywhere the row/module appears on the website. All other rows/modules are a blue colour and are standard. Edit a standard row/module and the change appears only on the page on which you're working.

Please Note: Do not delete global rows


If you have elected to have Google Analytics and Google Search Console configured for your website, you can review the details as follows:

Font Usage

Font(s): Playfair Display & Arimo (available from Google Fonts)


See the Column Layouts overview for some examples of row layouts you can build using Page Builder.

Knowledge Base Articles

The OM4 Service Desk Knowledge Base has many articles describing how to carry out specific tasks. View OM4 Service Desk Knowledge Base

Using WP Engine: Updates and Backups

Your WordPress website requires regular software updates. It is recommended you know how to create backup points so you can restore your Live website to a prior backup if needed. You can also create a Staging site (a complete copy of your Live website) so you can try out new plugins or test updates before they are run on your Live site.

  • Updates: Keep your website up to date - visit Dashboard, Updates regularly and make sure you are running the latest versions of WordPress, plugins and your theme.
  • Backup Points: Create a backup point before running updates using Dashboard, WP Engine, User Portal (or just login to and create a manual backup point. You can Restore to this backup point if needed.
  • Staging: You can create a Staging copy of your website at any time, for example to experiment with new plugins. You can test updates to your theme and plugins on your Staging site first, without affecting your Live website. When you are happy with the updates on your staging site, then update your live website.
  • Test After Updates: After making changes such as updating WordPress, plugins or your theme, you should check your site still operates normally, particularly for your important website functions such as enquiry forms, online sales or service/product pages.

The process of updating theme and plugins is described in full in this article WP Engine Overview and Recommended Practices.

If you are updating the WooCommerce plugin, it is suggested that you first update all other plugins, then update WooCommerce last.

It is recommended you regularly, and definitely after upgrading your website, purchase a product from your website. Make a full payment so you can see the payment gateway working correctly, and all email notifications work correctly. You can use the test coupon code to reduce the payment amount by 99%.

How To Videos

Update Home page video

Change Row Background from video to image

Add PDF Links to text